Last Updated: October 14, 2026
Synthesys Solutions Pvt. Ltd. (“Synthesys”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process and protect information when you visit our website, use our products and services, submit an enquiry, communicate with us, or otherwise interact with Synthesys.
By accessing or using synthesys.co.in, you acknowledge that you have read and understood this Privacy Policy.
1. About Synthesys
Synthesys Solutions Pvt. Ltd. is a technology company focused on providing software, digital solutions and technology services primarily for the education sector.
Our solutions may include educational ERP systems, online admission systems, online examination systems, educational CMS solutions, web applications and related technology services.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following information.
2.1 Information You Provide Directly
When you contact us, request information, submit a form, request a product demonstration or communicate with us, we may collect:
- Full name
- Email address
- Mobile or telephone number
- Organization or institution name
- Job title or designation
- Requirements or messages submitted through our forms
- Information provided during sales or support communications
- Any other information you voluntarily provide
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or URL
- Approximate geographic information
- Website usage and interaction data
This information may be used to understand website performance, improve our services and maintain website security.
2.3 Information Related to Our Software Solutions
When our software products or services are used by an educational institution or other organization, the information processed through those systems may include student, applicant, employee, academic, administrative or other institutional information.
In such cases, Synthesys may process information on behalf of the relevant institution or organization as part of providing the contracted service.
The organization using the Synthesys solution may determine what information is collected and how that information is used within its system.
3. How We Use Your Information
We may use collected information for legitimate business and operational purposes, including:
- Responding to enquiries and requests
- Providing information about our products and services
- Scheduling product demonstrations
- Understanding customer requirements
- Providing customer and technical support
- Delivering and improving our software solutions
- Managing business relationships
- Sending service-related communications
- Sending relevant business communications where permitted by law
- Improving website functionality and user experience
- Monitoring website performance
- Detecting and preventing security incidents, fraud or misuse
- Maintaining records required for business, legal or regulatory purposes
- Complying with applicable laws and legal obligations
We do not use personal information for purposes unrelated to the reason for which it was collected unless permitted or required by applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand website traffic and analyse how visitors use our website.
Cookies may help us:
- Remember user preferences
- Understand website usage
- Improve website performance
- Measure marketing and website effectiveness
- Identify technical issues
- Maintain website security
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Analytics and Third-Party Services
We may use third-party technologies and service providers to operate, analyse and improve our website and services.
These services may collect information such as device information, IP address, browsing activity and website interaction data according to their own privacy policies.
Third-party services may include website analytics, hosting, communication, payment processing, security, advertising, CRM and other technology providers.
We encourage users to review the privacy policies of third-party services where applicable.
6. How We Share Information
We do not sell personal information to third parties.
We may share information with trusted third-party service providers where necessary to operate our business, provide our services or fulfil a specific business purpose.
These parties may include:
- Hosting and cloud infrastructure providers
- Software and technology service providers
- Analytics providers
- Communication and email service providers
- Payment service providers
- Security and fraud prevention providers
- Professional advisors
- Service providers supporting our business operations
Such parties may access information only to the extent reasonably necessary to perform their services or fulfil their contractual obligations.
We may also disclose information when required to do so by applicable law, regulation, court order, government authority or legal process.
7. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss or misuse.
Depending on the nature of the service, security measures may include:
- Access controls
- Authentication mechanisms
- Role-based access
- Encryption where appropriate
- Secure application development practices
- Monitoring and logging
- Data backup procedures
- Security testing and maintenance
However, no website, application, network or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain business records, resolve disputes, enforce agreements or comply with legal and regulatory requirements.
The retention period may vary depending on the nature of the information and our relationship with the individual or organization.
When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
9. Educational and Student Data
Some Synthesys solutions are designed for educational institutions and may process information relating to students, applicants, parents, teachers, employees and other users.
Such information may include:
- Student or applicant details
- Contact information
- Academic information
- Examination and assessment information
- Admission information
- Attendance information
- Documents submitted through institutional systems
- Payment-related information
- Communication records
- Other information configured by the institution
Where Synthesys processes such information on behalf of an institution, the relevant institution remains responsible for determining the purposes and methods of processing, subject to applicable agreements and laws.
Users with questions about information maintained by an educational institution should generally contact that institution first.
10. Payment Information
Where our products or services support online payments, payment transactions may be processed through third-party payment gateways or financial service providers.
Synthesys may not directly store complete payment card information unless specifically required for the relevant service and permitted under applicable requirements.
Payment service providers may process payment information according to their own terms, security practices and privacy policies.
11. Communications
If you submit an enquiry or request information from us, we may contact you using the information you provide.
This may include communication through:
- Telephone
- SMS
- Other communication channels provided by you
You may request that we stop sending non-essential marketing communications at any time.
Service-related, transactional or legally required communications may continue where necessary.
12. Data Accuracy
We rely on the information provided by users and organizations to operate our services.
You are responsible for providing accurate and up-to-date information and for notifying the relevant organization or Synthesys where information needs to be corrected, subject to the applicable service arrangement.
13. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion of information where legally applicable
- Requesting restriction of certain processing
- Objecting to certain processing activities
- Requesting information about how your data is processed
- Withdrawing consent where processing is based on consent
- Raising a privacy-related complaint
Some rights may be subject to legal, contractual or operational limitations.
If your information is processed through a Synthesys solution on behalf of an educational institution or other organization, you may need to contact that organization directly for certain requests.
14. Children’s Privacy
Our website is intended primarily for organizations, institutions, professionals and other users seeking technology solutions.
Some of our software solutions may be used by educational institutions and may process information relating to students, including minors, on behalf of those institutions.
We do not knowingly use our public website to directly solicit personal information from children for independent commercial purposes.
Where student information is processed through an institutional solution, the relevant educational institution is responsible for ensuring that collection and use of such information complies with applicable laws and its own privacy policies.
15. International Data Processing
Depending on the technology infrastructure, service providers and customer requirements involved, information may be stored or processed in locations outside the country in which it was originally collected.
Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements and contractual obligations.
16. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
Synthesys is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
18. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Synthesys Solutions Pvt. Ltd.
Third Floor, Sai Sayaji Building,
Next to Kothrud CNG Pump, Paud Road,
Kothrud, Pune, Maharashtra 411038, India
Email: [email protected]
Phone: +91 7385455955 / +91 7030535917
For privacy-related requests, please include sufficient information for us to understand and respond to your request.
19. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law and contractual arrangements.
Synthesys Solutions Pvt. Ltd.
Technology Solutions for Educational Institutions and Organizations.